Two women sitting on stairs, holding Owala FreeSip water bottles and sharing a moment together.

Frequently asked questions

Do you have a help center?

Yes, you can send customers to your help center here.

Do you have replacement parts?

Yes. Replacement parts can be linked here.

What is covered under your warranty?

We stand behind the quality and design of our products with a Limited Lifetime Warranty. If a product has a materials or workmanship issue, you can direct customers to your Warranty Information page for the full coverage details and next steps.

Where can I find a full list of frequently asked questions and answers?

Customers can find the full FAQ list on your FAQ page.

I'm an international customer, how do I contact support?

You can direct international customers to your international support page here.

Using a form or email is usually the easiest option across time zones.

When can I expect my international shipment?

International orders usually arrive within 10-12 business days. Once the order is on the way, tracking details can be emailed so customers can follow the shipment.

Phone icon

Phone

(844) 942-1337

Mail icon

Email

customerservice@owalalife.com

Address pin icon

Address

250 S 850 E

Lehi, UT 84043